These terms and conditions apply to all business relationships between Kolev Designer Kitchens, hereinafter referred to as the “Provider”, and our customers who are consumers within the meaning of § 13 BGB (German Civil Code).
1. The provider’s offers are non-binding. A contract is only concluded through the written confirmation by the provider or by commencement of performance of the service.
2. The performance descriptions belonging to the contract are recorded in the order confirmation.
1. The agreed prices are final prices and include the statutory value-added tax.
2. Payment is made as follows: 50% deposit upon conclusion of the contract, 35% prior to commencement of installation or upon delivery, and 15% upon successful and defect-free installation of the kitchen.
3. The last-mentioned payment entitles the customer to a right of retention to ensure the defect-free provision of services.
1. Delivery and installation dates are arranged individually. The provider endeavors to adhere to the agreed-upon dates.
2. The installation is carried out by qualified employees of the provider. The customer is obligated to accept the installed kitchen.
The goods remain the property of the provider until full payment of all claims arising from the contract.
1. The provider provides a warranty of two years on the goods sold and the installation service in accordance with legal regulations. This warranty does not cover normal wear and tear of the goods.
2. For certain product groups, such as electrical appliances, the provider or the manufacturer may provide a warranty beyond the statutory warranty. The terms and duration of these extended warranties are set forth in the product documentation or separate warranty documents.
3. The customer is informed that warranty claims exist in addition to statutory warranty and do not restrict the customer’s statutory rights.
The processing of personal data is carried out in compliance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
2. If individual provisions of these terms and conditions are ineffective, the effectiveness of the remaining provisions shall remain unaffected.
4. The agreed prices are based on current material and manufacturing costs. Should these costs significantly change due to market fluctuations or other reasons beyond the control of the provider, both parties reserve the right to negotiate a price adjustment. Such a price adjustment requires written consent from both parties.
5. Individually agreed price conditions that deviate from the standard prices are recorded in the offer, order confirmation, and/or invoices. This particularly concerns deviations in the case of custom-made products or when additional services have been agreed upon.