These General Terms and Conditions apply to all business relationships between Kolev Architektenküchen, hereinafter referred to as the “Provider,” and our customers who are consumers within the meaning of Section 13 of the German Civil Code (BGB).
1. The provider’s offers are non-binding. A contract is only concluded upon the written confirmation of the provider or the commencement of the performance of the service.
2. The service descriptions belonging to the contract are set out in the order confirmation.
1. The agreed prices are final prices and include the statutory value-added tax.
2. Payment shall be made as follows: 20% deposit upon conclusion of the contract, 65% prior to the start of installation or upon delivery, and 15% after successful and defect-free installation of the kitchen.
3. The latter payment secures the customer a right of retention to guarantee the defect-free provision of services.
1. Delivery and installation dates are arranged individually. The provider endeavors to comply with the agreed dates.
2. The installation is carried out by qualified employees of the provider. The customer is obligated to accept the installed kitchen.
The goods remain the property of the provider until full payment of all claims arising from the contract.
1. The provider provides a warranty of two years on the goods sold and the installation service in accordance with legal regulations. This warranty does not cover normal wear and tear of the goods.
2. For certain product groups, such as electrical appliances, the provider or the manufacturer may grant a warranty that extends beyond the statutory warranty. The terms and duration of these extended warranties are specified in the product documentation or separate warranty certificates.
3. The customer is advised that warranty claims exist in addition to the statutory warranty and do not limit the customer’s legal rights.
The processing of personal data is carried out in compliance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
1. The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
2. Should individual provisions of these General Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
4. The agreed prices are based on current material and manufacturing costs. Should these costs significantly change due to market fluctuations or other reasons beyond the control of the provider, both parties reserve the right to negotiate a price adjustment. Such a price adjustment requires the written consent of both parties.
Individually agreed price conditions that deviate from the standard prices shall be recorded in the offer, the order confirmation, and/or the invoices. This particularly concerns deviations in the case of custom-made products or when additional services have been agreed upon.